At AnnTaylor Shop, our dedication to timeless elegance and refined style is reflected not only in our meticulously curated collections but also in every detail of your shopping journey. We are committed to providing a seamless and sophisticated experience, from the moment you browse our Petite Dresses and tailored Jackets and Blazers to the delivery of your order and beyond. This policy outlines our shipping and returns procedures, designed with our discerning global clientele in mind.

Shipping Information

We are delighted to serve customers worldwide (excluding Asia and select remote regions). Our goal is to deliver your carefully selected items with care and efficiency.

Order Processing

Please allow 1-2 business days for us to process your order before it is prepared for shipment.

Shipping Methods & Delivery Timelines

We offer two primary shipping options to suit your needs:

  • Standard Shipping (DHL or FedEx): A flat fee of $12.95 applies. Your order will be delivered within 10-15 business days after shipment.
  • Free Shipping (EMS): Available on all orders over $50. Your order will be delivered within 15-25 business days after shipment.

You will receive a tracking notification via email once your order is on its way.

Please Note: Delivery times are estimates and may be affected by factors beyond our control, such as customs processing. For international orders, any applicable customs duties or taxes are the responsibility of the recipient.

Returns & Exchanges Policy

We want you to be completely confident in your AnnTaylor Shop selections. If an item does not meet your expectations, our returns process is designed to be as straightforward and refined as our collections.

Policy Overview

  • Return Window: Eligible items may be returned within 15 days of the date you receive your shipment.
  • Condition: Items must be unworn, unwashed, and in their original condition with all tags attached and in the original packaging.
  • Proof of Purchase: A receipt, packing slip, or order confirmation email is required.
  • Refund Method: Refunds will be issued to the original form of payment used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective item.

Final Sale Items

In line with our commitment to hygiene and quality, the following product categories are considered FINAL SALE and cannot be returned or exchanged:

  • Hair Accessories & Sunglasses
  • Leggings, Tights & Socks
  • Earrings (within the Jewelry category)

Additionally, any item marked as “Final Sale” on the product page or your receipt is not eligible for return.

Step-by-Step Return or Exchange Process

Step 1: Initiate Your Request (Within 15 Days of Delivery)

Please contact our Customer Service team via email at [email protected].

  • Subject Line: “Return/Exchange Request – Order #[Your Order Number]”
  • In your email, include your order number, order/delivery dates, the item(s) you wish to return/exchange, and the reason. A template is provided below for your convenience.
  • For exchanges, please specify your preferred replacement item (size/color).

Step 2: Prepare Your Package

Securely pack the item(s) in the original packaging, if possible. Include the original packing slip or a copy of your order confirmation inside the package.

We strongly recommend using a trackable and insured shipping service, as you are responsible for the items until they arrive at our returns center.

Step 3: Ship Your Return

Send your return package to the following address:

AnnTaylor Shop Returns Center
2474 Center Avenue
Fresno, CA 93721
USA

Once your return is received and inspected, we will send you a notification email.

Return & Exchange Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear AnnTaylor Shop Customer Service Team,

I would like to request a [return for refund / exchange] for my recent order.

Order Number: #[Your Order Number]
Date of Order: [Date]
Date of Delivery: [Date]

Items for Return/Exchange:
– Item Name: [e.g., Petite Coat in Navy, Size 4]
– SKU/Product Code: [If available]
– Reason: [e.g., Size incorrect]

For exchanges, my preferred replacement item is:
– Item Name: [e.g., Petite Coat in Navy, Size 6]
– SKU/Product Code: [If available]

I confirm the item(s) are unworn, unwashed, with all original tags attached and in the original packaging.

My full name and shipping address for reference:
[Your Full Name]
[Your Street Address]
[City, State/Province, Postal Code]
[Country]

Please provide the next steps or a return authorization if required.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number (Optional)]

Refunds & Credits

  • Processing Time: Please allow 3-5 business days for our returns center to process your package upon receipt.
  • Refund Issuance: Once processed, your refund will be issued to your original payment method.
  • Bank Processing: Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear on your statement.

You will receive an email confirmation once your refund has been initiated.

Exchanges

For size or color exchanges, we will ship the replacement item once the original return is received and approved. Standard or free shipping charges (as per your original order) will apply to the new shipment. If the replacement item is of higher value, you will be invoiced for the difference.

International Returns

Customers returning items from outside the United States are responsible for:

  • All return shipping costs and any applicable customs duties or taxes.
  • Clearly marking the package as “RETURNED GOODS” on the customs form to avoid additional charges.

We cannot be held responsible for packages lost or delayed in international transit.

Questions or Assistance?

Our dedicated Customer Service team is here to assist you with the same attention to detail we apply to selecting our Flats and Heels. Please do not hesitate to contact us.

Email: [email protected]
Address: 2474 Center Avenue, Fresno, US 93721

Please allow 1-2 business days for a response.

Thank you for choosing AnnTaylor Shop. We value your trust and look forward to serving you again.