Privacy Policy

At AnnTaylor Shop, we believe that sophistication extends beyond our curated collections of tailored blazers, timeless jewelry, and versatile wardrobe essentials. It encompasses the entire experience, including our unwavering commitment to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website anntaylorshop.com.

We are dedicated to serving a discerning, global clientele who values quality, elegance, and trust. Just as we meticulously craft our Petite Pants and select our Jewelry, we apply the same rigorous standards to the management of your personal information. By using our Site, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us and information about your use of the Site to enhance your shopping experience and provide our services securely.

• Personal Identifiers: Name, shipping and billing address, email address, and telephone number.
• Commercial Information: Records of products purchased, viewed, or placed in your cart; purchase history; and customer service interactions.
• Payment Information: When you make a purchase, our secure payment gateway processes your payment details. We do not store full credit card numbers on our servers. Payment data is handled by our trusted partners (e.g., Visa, MasterCard, JCB, PayPal).
• Technical & Device Data: Internet protocol (IP) address, browser type, operating system, device information, and referring URLs.
• Site Interaction Data: Pages you visit, links you click, time spent on pages, and other browsing behavior.

2. How We Use Your Information

Your information allows us to provide a seamless, secure, and personalized service that reflects the quality of our brand.

• To process and fulfill your orders for our Clothing, Coats, Dresses, Accessories, and other collections.
• To communicate with you about your order, account, and our services, including customer support via [email protected].
• To improve, personalize, and optimize your experience on our Site, ensuring it is as refined as our product offerings.
• To prevent fraud and enhance the security of our Site and transactions, in line with our commitment to your safety.
• To send you promotional communications, if you have opted in, about new arrivals in categories like Petite Dresses, Jewelry, or Heels, consistent with your preferences.
• To comply with legal obligations and enforce our policies.

3. Sharing and Disclosure of Information

We treat your data with the confidentiality it deserves and share it only under the following circumstances:

• Service Providers: We engage trusted third-party companies (e.g., payment processors like PayPal, shipping carriers, IT service providers) to perform functions on our behalf. They are contractually obligated to protect your data and use it solely for the services they provide.
• Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena, or to protect the rights, property, or safety of AnnTaylor Shop, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided to you.
• With Your Consent: We may share information for specific purposes with your explicit consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your trust is our cornerstone. We implement robust technical and organizational measures to protect your data, reflecting the same integrity found in our collections.

• Data is stored on secure servers in the United States and other locations where our service providers operate.
• We employ industry-standard encryption (such as SSL) for data transmission, particularly during checkout, ensuring your payment details are protected.
• We adhere to the principle of data minimization and retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
• As noted, we do not store complete payment card details on our own systems.

5. Your Rights and Choices

You have certain rights regarding your personal information, which we respect and facilitate:

• Access & Correction: You can access and update your account information (like your address) by logging into your account on our Site.
• Marketing Communications: You may opt-out of promotional emails by clicking the “unsubscribe” link in any email. You will still receive transactional messages related to your orders.
• Do Not Track: Our Site does not currently respond to “Do Not Track” browser signals.
• Data Subject Requests: Depending on your location, you may have the right to request access to, deletion of, or restriction of processing of your personal data. To exercise these rights, please contact us at the email below.

6. Cookies and Tracking Technologies

Like most sophisticated online retailers, we use cookies and similar technologies to provide a seamless browsing and shopping experience.

• What They Are: Cookies are small data files placed on your device that help us remember your preferences, keep items in your shopping bag, and understand how you use our site.
• How We Use Them: To enable essential site functionality, analyze site traffic and trends (e.g., which Jeans or Belts & Handbags are most viewed), and personalize content.
• Your Control: You can control cookie settings through your browser. Please note that disabling certain cookies may limit some features of our Site, such as maintaining your shopping session.

7. International Data Transfers

AnnTaylor Shop serves a global audience (shipping to most destinations worldwide, excluding Asia and select remote regions). Your information may be transferred to and processed in countries other than your own, including the United States. We ensure such transfers are governed by appropriate safeguards and contracts designed to protect your data in accordance with this policy and applicable laws.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Effective Date.” We encourage you to review this page occasionally.

10. Contact Us