FAQ

AnnTaylor Shop is designed for the discerning, style-conscious individual who values timeless elegance and modern practicality. Our core customer is the career professional seeking polished workwear essentials, as well as the thoughtful shopper building a versatile, curated wardrobe for all aspects of her dynamic life. We proudly cater to a range of fits, including our dedicated Petite line for proportional tailoring.

Our collections are defined by timeless style, sophisticated tailoring, and versatile design. We focus on investment pieces—from tailored blazers and sculpting jeans to classic coats and curated jewelry—that are crafted to integrate seamlessly into your wardrobe. Quality, proportion, and enduring elegance are at the heart of every item, whether it’s clothing, accessories, or our specialized petite ranges.

We accept major credit cards and secure online payment methods for your convenience: Visa, MasterCard, JCB, and PayPal.

Absolutely. We utilize industry-standard encryption and security protocols to ensure all your payment and personal information is protected throughout the transaction process.

We are proud to offer international shipping to most global destinations, excluding Asia and a few select remote regions. All orders undergo a 1-2 business day processing and quality check period.

Standard Shipping ($12.95 flat fee): Shipped via DHL or FedEx. Delivery is typically completed within 10-15 business days after shipping.

Free Shipping (on orders over $50): Shipped via EMS. Please allow 15-25 business days for delivery after shipping.

You will receive a tracking link via email once your order ships to follow its journey.

This 1-2 business day period reflects our commitment to quality. Each order is carefully processed and undergoes a final check to ensure your investment pieces—from delicate jewelry to structured coats—arrive in perfect, pristine condition.

No, they receive the same meticulous care. We ensure the proportional tailoring of your Petite Coats, Petite Pants, Petite Dresses, and Petite Blazers is preserved through careful packaging, so your perfectly fitted pieces arrive ready to wear.

We want you to be completely confident in your selections. You may return any unworn, unaltered item in its original packaging within 15 days of the receipt date for a refund.

Please contact our customer service team at [email protected] with your order details. We will guide you through the straightforward return process and provide any necessary instructions.

Our dedicated customer service team is here to assist you with any inquiries regarding delivery, products, or your experience with us. Please feel free to reach out via email.